Refund Policy
Last updated October 13, 2026.
This Refund Policy explains when and how You can get Your money back for a JustCheapFlights membership. It forms part of the Terms and Conditions (https://justcheapflights.com/docs/terms-and-conditions). The Services are provided by Chatonline LLC, a limited liability company incorporated under the laws of the State of Delaware, with its registered address at 3500 South DuPont Hwy, Dover 19901, United States of America (the "Platform Operator", "We", "Our" or "Us").
1. 14-day money-back guarantee
1.1. If the membership is not for You, You can ask for a full refund of Your first payment (the Trial Membership fee, or the first Subscription fee if You did not start with a trial) within 14 days of that payment. You do not have to give a reason.
1.2. To request it, email support@justcheapflights.com from the email address on Your Account, or include that address in Your message, within 14 days of the first payment. We refund the payment to the original payment method and cancel Your membership so that no further charges are made.
1.3. We aim to process approved refunds within five (5) business days. Your bank or card issuer may take longer to show the refund on Your statement.
2. Renewal payments
2.1. Renewal payments (each Subscription fee after the first payment) are charged in advance for the Subscription Period that follows. Cancel before the renewal date to avoid the next charge.
2.2. Once a Subscription Period has started, its fee is not refundable, except where this Policy or applicable law provides otherwise. We do not give partial refunds or credits for unused time in a Subscription Period.
2.3. If You were charged a renewal fee after You had asked us to cancel, or You were charged in error, contact support@justcheapflights.com and we will refund the charge.
2.4. Outside these cases, we review refund requests individually and may grant them at our discretion.
3. Fares and bookings
JustCheapFlights does not sell flights. Refunds for tickets, fees, cancellations or changes to a flight are handled by the airline or seller You booked with, under their terms. This Policy covers only Your JustCheapFlights membership Fees.
4. Chargebacks
4.1. Please contact customer support before disputing a charge with Your bank. Most issues, including refunds under the money-back guarantee, are resolved faster that way.
4.2. If You open a chargeback or payment dispute for a charge that was authorized under the Terms, including a recurring Subscription charge, we may suspend or close the Account, contest the dispute with evidence of Your authorization and use of the Services, and seek recovery of the disputed amount and related fees, to the extent permitted by applicable law.
5. Consumer rights
5.1. If You are a consumer in the European Union, the European Economic Area or the United Kingdom, You normally have a statutory right to withdraw from a distance contract within fourteen (14) days. Because access to the Services starts immediately after payment, You ask us at checkout to start the Services during the withdrawal period. Our 14-day money-back guarantee on the first payment applies in addition to, and does not reduce, any rights You have under applicable consumer law.
5.2. Nothing in this Policy limits rights that cannot be excluded under the law of Your country of residence.
6. Contact
Refund requests and questions: support@justcheapflights.com.